We cannot express our gratitude to you enough for jumping into the Sequoia family with us through the purchase of one of our products. We build our products with the intention of making you something that is worth being passed down. We provide you with THE BEST materials we can get our hands on. Unfortunately, leather and thread are not bulletproof. With that said, we stand by our products. We warrant your purchase of a Sequoia good against standard defects in material and craftsmanship under normal use for the life of the product.
Please understand every product is handcrafted with pride in the USA from genuine Wickett & Craig leather. The variations in color marks scars and even insect bite marks are nature’s seal of authenticity, proving our product is made from genuine leather that once was living and breathing. In no way shape or form will above stated characteristics affect the strength, quality, or beauty of the product. Embrace the character in your piece and everything that is unique to it.
If at any moment over your product's life you find it to have a defect, we will cover it. Just shoot us an email. Any good approved by our team to fall under the terms of our warranty should be shipped with a prepaid shipping label so that we can get it back to you. Our first priority is always to try and repair the product if we can. This is in an effort to be environmentally sustainable but also for the sentiment that your product should tell a story with the patina and character you have added by use and hope you find pride in that relationship. If the product is irreparable, we will replace it. Please be considerate of the fact that our leather styles may change over time. In the chance that your style/color is no longer offered, we will present you with a voucher for a credit in the amount of your original item.
Please be considerate of the extension of this warranty. We want you to carry our pieces with pride knowing the quality/craftsmanship we put into it. We also hold the right to refuse a "defective" good if it looks like it has been misused.
In order to process a claim for a defective product, shoot me an email or DM on Instagram along with a photo of the defect and proof that you are the original owner and we will get you back up and running in no time.